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Privacy Policy

Last Updated: October 2025

1. Introduction

Welcome to Tiles of Ringwood (“we”, “our”, “us”).
We value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website tilesofringwood.uk, purchase from our online shop, or contact us in relation to our products and services.

We act as the data controller for the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using our website, you agree to the terms outlined in this policy.

2. Information We Collect

We may collect and process the following types of personal data:

2.1 Information You Provide Directly

When you interact with us, for example by:

  • Placing an order on our website,

  • Creating an account,

  • Subscribing to our newsletter,

  • Contacting us via email or phone,

we may collect:

  • Full name,

  • Billing and delivery address,

  • Email address,

  • Telephone number,

  • Payment details (processed securely by our payment providers),

  • Any other information you choose to share.

2.2 Automatically Collected Information

When you visit our website, we automatically collect:

  • IP address,

  • Browser type and device information,

  • Pages visited and browsing behaviour,

  • Cookies and similar tracking technologies (see section 8).

3. How We Use Your Information

We use your personal information to:

  • Process and fulfil your orders,

  • Provide customer service and respond to enquiries,

  • Send order confirmations, invoices, and delivery updates,

  • Manage your online account,

  • Send marketing emails (only if you have opted in),

  • Improve our products, services, and website experience,

  • Comply with legal and regulatory obligations.

We will never sell or rent your data to third parties.

4. Legal Basis for Processing

We process your data based on one or more of the following lawful grounds:

  • Contractual necessity: To fulfil an order or provide a service you have requested.

  • Legal obligation: To comply with our accounting, taxation, and legal responsibilities.

  • Legitimate interests: For administrative purposes, website improvement, or fraud prevention.

  • Consent: When you explicitly opt-in to receive marketing communications.

5. Marketing Communications

We may send you occasional marketing emails about new products, offers, or company updates — only if you have opted in to receive such communications.

You can withdraw your consent or unsubscribe at any time by clicking the “unsubscribe” link in our emails or by contacting us directly at sales@tilesofringwood.uk.

6. Data Storage and Security

We take data protection seriously and have implemented appropriate technical and organisational measures to protect your information against unauthorised access, alteration, disclosure, or destruction.

Your data is securely stored on password-protected systems within the UK or European Economic Area (EEA).
Where we use third-party services (e.g., payment processors or couriers), we ensure they are GDPR-compliant and handle your data lawfully and securely.

7. Data Retention

We only keep your personal data for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting, or reporting requirements.

For most customers, we retain data related to purchases for up to six years in accordance with HMRC regulations.

8. Cookies and Tracking

Our website uses cookies and similar tracking technologies to enhance user experience, analyse site traffic, and provide personalised content.

You can manage or disable cookies through your browser settings at any time.
For more detailed information, please see our separate Cookies Policy (available on our website).

9. Sharing Your Data

We may share your personal data only with trusted third parties necessary to carry out our services, such as:

  • Payment service providers (for secure transactions),

  • Delivery and logistics partners (to fulfil your order),

  • IT service providers and website hosts,

  • Professional advisers (e.g. accountants or legal representatives).

All third parties are bound by data processing agreements and must comply with GDPR regulations.

10. Your Rights Under GDPR

You have the following rights regarding your personal data:

  • Access – You may request a copy of the data we hold about you.

  • Rectification – You can ask us to correct inaccurate or incomplete data.

  • Erasure – You can request deletion of your data (“right to be forgotten”) where applicable.

  • Restriction – You can request that we limit how we process your data.

  • Portability – You can request a copy of your data in a portable format.

  • Objection – You can object to processing based on legitimate interests or direct marketing.

To exercise any of these rights, please contact us at sales@tilesofringwood.uk.
We will respond to all requests within one calendar month, as required by law.

11. Data Breach Notification

In the unlikely event of a data breach, we will notify affected individuals and the Information Commissioner’s Office (ICO) within the timeframes required by GDPR.

12. External Links

Our website may contain links to other websites. Please note that we are not responsible for the privacy practices or content of these external sites.

13. Contact Information

For any questions, concerns, or requests regarding this Privacy Policy, please contact us at:

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.

14. Updates to This Policy

Tiles of Ringwood reserves the right to update this Privacy Policy periodically to reflect changes in legislation or our business operations.
Any updates will be posted on our website with an updated “Last Updated” date.